【Information】
01．About Travel CUBE
- 01-11．I received an email from ana.info@tabicube.com. Is this email genuinely from Travel CUBE?
- 01-1．What kind of service is Travel CUBE?
- 01-2．Is there an app available?
- 01-3．Is there a fee for using the service?
- 01-4．Can I use the service without a connection environment, such as in out-of-service areas (offline)?
- 01-5．Is there a recommended environment for the service?
02．Sign up/Log-in
- 02-17．I cannot receive the verification code because my registered phone number is a landline.
- 02-16. If the Code Does Not Arrive or Authentication Fails.
- 02-15. About Two-Factor Authentication (Login Verification Code)
- 02-1．Do I need to register as a Travel CUBE member to use the service?
- 02-2．I am an ANA Mileage Club Member. Do I also need to register as a Travel CUBE member?
- 02-3．Is there a joining fee or an annual membership fee involved?
03．Purchase/Mileage
- 03-1．What are the payment (settlement) options available?
- 03-2．My ANA Mileage is not accumulating.
- 03-3．Can I use ANA miles or ANA SKY COINS for payment?
- 03-4．How many credit cards can I register?
- 03-5．What credit cards are accepted?
- 03-6．My registered credit card has reached its expiration date/I have renewed my registered credit card and have been provided with a new card. Do I need to change my credit card details?
04．Change/Cancel/Refund
- 04-1．[Flight Tickets] If I get a ticket purchased through Travel CUBE refunded, will there be a fee (cancellation fee) involved? What is the cancellation policy (cancellation deadlines, fees, etc.) involved?
- 04-2．[Flight Tickets] How will my flight ticket be handled if my ANA flight is cancelled or delayed?
- 04-3．[Flight Tickets] I am probably going to miss my flight. What should I do?
- 04-4．[Flight Tickets] When getting a refund for a flight ticket purchased from Travel CUBE, when will I receive my refund?
- 04-5．[Flight Tickets] Can I make changes to my ticket (date, time, etc.) via Travel CUBE?
- 04-6．[Travel CUBE Tickets] I missed or was unable to make it in time for the service I had reserved/purchased. Can I get a refund or change?
05．Handling member information
- 05-1．How do I make changes to my Travel CUBE membership information (personal information)?
- 05-2．Can I change the date of birth that I set when I registered for my Travel CUBE membership?
- 05-3．I would like to cancel my Travel CUBE membership.
- 05-4．How can I check the ANA Mileage Club Membership Number registered with Travel CUBE?
- 05-5．I would like to register my ANA Mileage Club Membership Number in my Travel CUBE membership information.
- 05-6．I would like to unsubscribe from Email Subscriptions.
06．Route search
- 06-1．What kind of functionality is provided with Route Search?
- 06-3．Does Route Search also work for routes outside Japan?
- 06-4．What kind of function is the “First” function found the search date/time setting screen?
- 06-5．What kind of function is the “Last” function found the search date/time setting screen?
- 06-6．What kind of function is the “Add waypoint (Midway Destinations)” function?
- 06-7．How many “Add waypoint” can I set?
07．Schedule
- 07-1．What are the functions and services of the Schedule?
- 07-3．How do I set up optional modes of transportation (flights, Shinkansen (bullet trains), limited express trains involving an express fee, buses, etc.) on my Schedule?
- 07-4．How do I share a Schedule I have created? If I want to share my Schedule, does the person I want to share it with also need to register as a Travel CUBE member?
- 07-5．I shared my Schedule with an accompanying passenger, but I forgot the password used for sharing.
- 07-6．Can I register a Schedule I have created to the calendar on my device (PC, smartphone, etc.)?
- 07-7．I want to delete a Schedule I have created.
08．Flight Tickets
- 08-1．Which airlines I can book reservations with?
- 08-2．How do I reserve and purchase flight tickets?
- 08-3．Can I book Flight Awards?
- 08-4．What should I do if I want to check the history of the flight tickets I have booked via Travel CUBE?
- 08-5．What is a “Confirmation Number” on a flight ticket?
- 08-6．Can I register the information concerning flight tickets I have booked through somewhere other than Travel CUBE within Travel CUBE?
09．Linked Products
- 09-1．What kind of products and services are “Linked Products?”
- 09-2．What are the differences between “Linked Products” and "Travel CUBE Tickets"?
- 09-3．I’m probably going to be late (may not arrive in time) for the service I had reserved/purchased as a Linked Product. Who should I contact on the day of?
- 09-4．Can Linked Products be used when there is no signal available (meaning in an offline environment)?
- 09-5．How can I use Linked Products if my phone has run out of battery power?
- 09-6．Can Linked Products be printed out on paper and used as is?
10．Travel CUBE Products
- 10-1．What kind of products and services are “Travel CUBE Tickets?”
- 10-2．Can Travel CUBE Tickets / Travel CUBE Coupons be used when there is no signal available (meaning in an offline environment)?
- 10-3．How can I use Travel CUBE Tickets / Travel CUBE Coupons if my phone has run out of battery power?
- 10-4．Can Travel CUBE Tickets / Travel CUBE Coupons be printed out on paper and used as is?
- 10-5．I bought Travel CUBE Tickets all at once for multiple people (family and friends). Can I provide them to each person individually and have the tickets used on a separate basis?
- 10-6．Does the shop name appear on my credit card statement if I have purchased a Travel CUBE Ticket or if I have had a ticket refunded through Travel CUBE?