[For flight miles]
Check the following section of our FAQ page on the ANA Website : “[Mileage]What if the miles from an ANA flight that I used have not been credited to my mileage balance?”
[Cases other than those involving flight miles]
Miles are calculated approximately 1-2 months after service usage and can be checked via your ANA Mileage Club mileage account.
If your mileage has not been accumulated by the end of the accumulation period, please contact the “ANA Mileage Club Service Center.”