Reservation change refers to the process of purchasing a new ticket. The ticket before the change will be automatically refunded without charge.
However, when the following error message is displayed, only the refund of the ticket before the change has been completed, and the purchase of the ticket after the change has not been completed due to a payment error. Please make a new reservation and purchase the bus ticket of your choice.
・Error message:
The requested changes could not be completed due to an error during the payment processing.
Your original reservation has been canceled without any charges, so please purchase a new ticket.